Frequently Asked Questions

Heirloom Banaras is a heritage brand dedicated to preserving the art of Banarasi handloom weaving. We work directly with master weavers in Varanasi to bring you authentic, heirloom-quality sarees.

All our sarees are handwoven in Varanasi, Uttar Pradesh — the heartland of Banarasi silk weaving.

Currently we operate exclusively online, allowing us to bring our curated collection directly to you across India and internationally.

We offer pure Banarasi silk sarees including Katan silk, Organza (Kora), Georgette, and Shattir, featuring zari, meenakari, and brocade work.

Authentic Banarasi sarees have a slightly heavier feel, a rich lustre, and intricate woven (not printed) motifs. Each saree from Heirloom Banaras comes with a certificate of authenticity.

Dry clean only. Store wrapped in a muslin cloth. Avoid direct sunlight, moisture, and contact with perfume. Air the saree occasionally to maintain its sheen.

We strongly advise against home washing. The delicate silk and zari threads require professional dry cleaning to preserve their quality and longevity.

Orders are dispatched within 3–5 business days. Handwoven and made-to-order pieces may take longer.

Yes, we ship worldwide. International delivery typically takes 10–15 business days after dispatch.

Once dispatched, you will receive a tracking number via email and SMS to monitor your shipment in real time.

Yes, all orders are fully insured during transit. In case of damage or loss, please contact us immediately.

Absolutely. We offer bespoke weaving for weddings, festivals, and gifting. Share your colour, motif, and fabric preferences and our team will create a saree exclusively for you.

For bulk or corporate gifting orders, the minimum quantity is 5 sarees. Please contact us for pricing and timelines.

Customised sarees typically take 4–8 weeks depending on the complexity of the design and weave.

Yes. Our weavers can accommodate specific colour palettes and traditional or contemporary motif requests.

We accept returns within 7 days of delivery for unused, unwashed sarees in original packaging with tags intact.

No. Made-to-order and customised sarees are non-returnable and non-exchangeable.

Contact our support team with your order number and reason for return. We will arrange a pickup at no extra cost for eligible returns.

Refunds are processed within 7–10 business days after we receive and inspect the returned saree.

Many of our sarees carry the Geographical Indication (GI) tag, certifying their origin from Varanasi. Details are mentioned on individual product pages.

Yes. We partner directly with master weavers and weaver cooperatives in Varanasi, ensuring fair wages and preserving traditional craft.

Zari refers to fine metallic threads — traditionally made from real gold or silver — woven into the fabric to create intricate patterns. Our sarees use high-quality zari that retains its lustre over time.